Have you worked in a company where you just wished they did things better? Maybe the recruitment or onboarding process or even the company culture. It may even be the business you own yourself. Usually, if you can identify two or more of your processes that need overhauling, then you should be looking to do a comprehensive business transformation. Business transformation entails a comprehensive overhaul of an organization’s operations, processes, technologies, and culture to improve efficiency, adapt to market changes, or achieve strategic goals.
So when does a business need transformation?
First, when your processes or workflows are not optimized for efficiency, it needs transformation.
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In such a case, then you need to do some process reengineering and analyze and redesign what is not working in your processes and workflows. You should have a workflow that allows team members to be effective. A typical example, for instance, is where you have a hitch in every step of your workflow, with everyone waiting for the chief executive’s approval before they can do their job. Such a process cannot allow the business to function in your absence. Even worse, it will lead to a loss of valuable paid time if everyone is waiting for the boss’s approval to do their job.
Another indication that a business requires transformation is the financials. If your financial system does not incorporate cost management and revenue generation strategies, then you need some financial restructuring. A business may also require some strategic realignment, to adapt the business strategy to changing market conditions or customer needs.
The organization’s culture is another thing to consider.
If it does not foster innovation, collaboration, and responsiveness, it is time to tweak some things. If you are also at the point of changing or implementing new technologies or systems to streamline operations, enhance customer experience, or improve data management, then you already started your business transformation. Talent recruitment and management is also a core part of business transformation, especially where you need to train them to acquire the skills and capabilities to support new business models and strategies.
Take your mind back to the early 2000s, when almost all the Nigerian banks were in some sort of transformation program or the other because they needed to shift away from paper-driven banking into emerging technologies. That process covered their technologies, processes, and even talent management because they needed the staff to move with the times. Most of those transformation processes were coordinated by consulting companies on the outside, and transformation officers on the inside.
So when you hear business transformation or a job role like Chief Transformation officer, it is not a new role. It may have existed under different titles in the past, but so long as businesses have existed and needed to make changes to adapt and thrive, there have been business transformation officers maybe with different roles.
Overall, business transformation aims to create a more agile, competitive, and sustainable organization, and in light of this, some businesses may require someone to oversee business transformation. But I don’t think every business necessarily requires someone to take on the title alongside a corner office. Try to look at the roles of a transformation officer and see if you already have someone or some people doing this in your company, or across different departments.
Importantly, the transformation office develops and leads initiatives to manage and facilitate change, ensuring buy-in from employees and stakeholders while also ensuring that they align with the organization’s goals. He is also at the forefront of promoting a culture of innovation and adaptability to stay competitive, while also collaborating with various departments to ensure cohesive and integrated approaches to transformation.
Whether or not you have someone with the CTO title, I think every healthy growing organization has someone or some people who carry out these roles. Because if you look closely, they appear to be quite necessary for the growth of any company particularly in this era where the market and the industry dynamics are changing faster than we can keep track.