OPEN LETTER: How Eduwalt Concierge, an agency facilitating Students’ movement to Canada, collected N200,000 without providing agreed Service

When getting the needed education at secondary and tertiary levels becomes difficult, parents and guardians and individuals consider countries where the expected education could be provided. However, most admission seekers and their parents usually consider educational consultants. As news reports indicate in the last few years, many people have been duped by agents or consultants. For instance, in 2018, a news report has it that a travel consultant issues fake Canadian admission letters to 22 students.

The story of Adetula Segun Augustine is not quite different from the 22 students. In 2019, in his efforts of seeking further education in Canada, he approached Eduwalt Concierge at its Ibadan branch for the facilitation of his movement to Canada. The company collected N200,000 as professional fees, which was paid immediately into the company’s account details. For more than four months, the company repeatedly notified him that his admission has not been successful.

“I got to know about the company in March, 2019 through their communication materials and I went into a transaction with them on June 26, 2019. After the engagement at their office located at 12^th Floor, Cocoa House, Ibadan, I was told that the visa processing would be concluded within two months. But, to my surprise nothing was forthcoming and this made me to get worried. I started asking for what exactly was the issue.”

Segun informed that it was later clear that the company relocated to another place after efforts to get them at Cocoa House. “I went to their office sometimes in October, 2019 and was told they have left to another location without informing their clients. I later tried to locate them to Opposite First Bank Polytechnic Road, Eleyele, Ibadan, through one of their staff. When I got there, I met them with another name (SNOWFOX). They apologized to me about the sudden change of office location and promised my admission and visa would be ready by the end of November, 2019. When nothing was forthcoming, on January 27, 2020, I sought for refund of N200,000 I paid into their Zenith Bank Account (Eduwalt Concierge Limited; 10151725216). Till this day (9/7/2020), I am yet to get my refund. All entreaties to get the refund has proved abortive. The known employees of the company keep referring me to the Head Office in Lagos, located at Lekki.”

Segun wants the Federal Complaint and Consumer Protection Commission and relevant anti-crime agencies to help locate the underlisted employees and intervene in the matter.

1. Mr Fred Ojemaye, Managing Director, Lagos (08143746550)
2. Mr Spencer, Branch Manager, Ibadan (08036315905)
3. Francis, General Manager, Lagos (08165209698)
4. Office Mobile Number (+2347002225222)

Supporting Evidence