Consumer watchdog of the nation (Federal Competition & Consumer Protection Commission), please do your job. That some banks are changing their software or whatever must not push customers to this level of stress. Understand that some of these banks did not give customers any notice. Yes, they do have our emails and phone numbers but did not inform customers ahead of the migration.
This is where we expect you to fight for the citizens, and not just on the pricing of DStv and GOtv. If people do not have access to their funds, do you not understand that it is a near-calamity for many? Please fight for these customers and make it clear to these banks that you will fine them, and get compensation for the customers. If you open that playbook, banks will do this right next time. But this attitude of locking people out of their funds cannot be accepted as a new normal.
In our bank, since Friday, we have been unable to receive payments even though the originating bank accounts were debited. Also, we cannot pay out because the system is broken. Are we modeling the cost of this mayhem on the economy?
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Get me right: there is no excuse why banks should declare billions of Naira as profits, and cannot invest in real-time mirror-replicating server systems to make this migration more efficient. Do not accept excuses, make a statement via a big FINE so that this nonsense will stop.
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