The crypto industry is facing a regulatory challenge as the Biden administration seeks to implement its economic agenda. The president has appointed several officials who have expressed skepticism or hostility towards cryptocurrencies, such as Gary Gensler, the chair of the Securities and Exchange Commission (SEC), and Janet Yellen, the secretary of the Treasury. These regulators have the power to shape the rules and enforcement actions that affect the crypto market, and they have signaled their intention to do so.
However, some lawmakers and industry representatives have urged the regulators to work with Congress on developing a clear and consistent framework for crypto regulation. They argue that the current situation is creating uncertainty and confusion for investors, innovators, and consumers, and that a collaborative approach would foster innovation and protect consumers. They also point out that some of the existing laws and regulations are outdated and ill-suited for the digital age, and that Congress has the authority and responsibility to update them.
One of the main issues that needs to be resolved is the classification of cryptocurrencies as securities or commodities. The SEC has asserted its jurisdiction over most cryptocurrencies, claiming that they are securities that need to be registered and regulated. However, the Commodity Futures Trading Commission (CFTC) has also claimed authority over some cryptocurrencies, such as Bitcoin and Ether, which it considers to be commodities. This creates a potential conflict and overlap between the two agencies, as well as a lack of clarity for the industry.
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Another issue is the taxation of cryptocurrencies. The Internal Revenue Service (IRS) has issued guidance that treats cryptocurrencies as property for tax purposes, meaning that every transaction involving crypto is a taxable event. However, this guidance is vague and incomplete, and it does not address some of the unique features and challenges of crypto transactions, such as forks, airdrops, staking, and mining. Moreover, the IRS has not provided adequate tools and resources for taxpayers to comply with their obligations, such as reporting forms and software.
A third issue is the consumer protection and anti-money laundering (AML) aspects of crypto transactions. The Financial Crimes Enforcement Network (FinCEN) has proposed new rules that would require crypto exchanges and custodians to collect and report information on their customers and transactions above certain thresholds. The rules are intended to prevent illicit activities such as money laundering, terrorism financing, and tax evasion. However, some critics have argued that the rules are too burdensome and intrusive, and that they would violate the privacy and security of crypto users.
These are just some of the examples of the regulatory challenges that the crypto industry is facing in the US. The industry needs clear and consistent rules that balance innovation and protection, and that reflect the realities and opportunities of the digital economy. The regulators should work with Congress on developing such rules, rather than acting unilaterally or inconsistently. This would benefit not only the industry, but also the public interest.
Cryptocurrencies have several benefits, such as:
Lower transaction costs: Cryptocurrencies can be transferred across borders without intermediaries, such as banks or payment processors, which charge fees for their services. This reduces the cost of sending and receiving money, especially for international transactions.
Greater financial inclusion: Cryptocurrencies can be accessed by anyone with an internet connection and a compatible device, such as a smartphone or a computer. This means that people who are unbanked or underbanked, meaning that they lack access to formal financial services, can participate in the global economy and benefit from financial opportunities.
Enhanced privacy and security: Cryptocurrencies use encryption and digital signatures to protect transactions from fraud and hacking. Users can also choose to remain anonymous or pseudonymous, meaning that they do not reveal their real identities or personal information when transacting with cryptocurrencies. This protects their privacy and prevents identity theft.
More innovation and competition: Cryptocurrencies are open-source and permissionless, meaning that anyone can create, modify, or use them without needing approval from anyone else. This fosters innovation and competition in the cryptocurrency space, as new projects and solutions emerge to meet the needs and preferences of different users and markets.
Nigerian startup eBanqo, is a customer engagement SaaS provider that uses AI technology to help businesses automate customer-facing services and speed up the resolution of customer issues.
The startup helps businesses build stronger customer relationships on the web and messaging apps.
eBanqo was formed in 2019, and launched its product in July 2020. The product allows businesses to combine all their engagement channels, including web, mobile, Google Business, Facebook, Twitter, WhatsApp, and Instagram, on one omnichannel platform.
When customers come on these channels, they get instant answers to questions, resolve issues themselves, perform transactions, or chat with a support or sales representative if necessary.
The platform enables a smooth transition between AI bots and human agents, who can simultaneously engage with multiple customers from different channels on one screen.
eBanqo believes that communication between businesses and their customers should be easy, convenient, and reliable. That’s why it built an omnichannel AI customer engagement platform that helps businesses to interact with their customers and offers their services on the web and multiple messaging apps.
With eBanqo, users can automate FAQS, giving their customers instant answers to questions in their favorite messaging apps,
Integrate into their backend systems and automate workflows that allow customers to perform self-service or resolve common issues on their own.
Also, the startup seamlessly handover from a bot to a live customer service agent at a customer’s request or for complex requests, and sends predefined or custom messages to the customer’s preferred channels using selected criteria.
The Key features on eBanqo include:
- An Ai chatbot to respond to questions
- Multichannel live chat
- Self-service options to enable customers to resolve issues on their own
- Natural Language Processing that helps consumers bot to understand requests and intents better
- Push notifications to enable users to send broadcast messages to customers on several messaging apps using different criteria from their dashboard.
Initially self-funded, eBanqo has since raised funds from friends, family, and VCs. The uptake has been impressive. The startup’s platform is used by several businesses in banking, fintech, insurance, and other B2C sectors. Over 100,000 customers chat with these businesses monthly on their channels.
Some of eBanqo’s Investors include LoftyInc Capital Management, EchoVC Partners, and Ventures Platform.
An online SaaS platform that can be used by any business globally, eBanqo is currently focused on English-speaking Africa but has aspirations to expand to the UK, the US, Canada, and the Caribbean.
In May 2023, the startup announced the introduction of its new app eBanqo chat, which is powered by ChatGPT which the company said will change the game of customer-business engagement.
The eBanqo Chat offers a revolutionary solution for businesses and customers to interact in an easy, efficient, and accessible way.
With ChatGPT, eBanqo Chat can deliver accurate and optimized experiences to its users. The Live Chat, Chatbot, and FAQs functionality allow businesses to provide instant solutions to their customers, track their progress, and reduce wait times.
The startup clients are charged a monthly subscription fee based on the number of their customers that use the solution and the number of channels they license.