The renewed two-year multivendor managed services agreement will significantly reduce operational expenses, while improving service quality for Etisalat Nigeria’s subscribers. Alcatel-Lucent will be responsible for ensuring the high-quality and reliable performance of the network in the South-west of the country including Lagos by providing world class services which include network operations, consulting, design, network optimization, spare parts management, maintenance services, and project management.
By outsourcing the day-to-day operations and maintenance to Alcatel-Lucent, Etisalat Nigeria will be able to focus on their core business issues such as increasing average revenue per user (ARPU) and ensuring increased network quality and affordability while avoiding the complexity of network operations and management.
“This new contract further strengthens our long-standing cooperation with Etisalat and highlights their confidence in our ability to create, deliver and manage complex next-generation networks with strong local support capabilities,” said Adolfo Hernandez, President of Alcatel-Lucent’s activities in Europe, Middle East and Africa. “With our professional and managed services and advanced technologies, Alcatel-Lucent is committed to helping Etisalat’s sustainable development in Nigeria and to ensure the highest level of service to its customers located throughout the country.”