Vacation rental company Airbnb has announced that it has released over 50 new features and upgrades to enhance customers’ experience.
With the pandemic fully over, the company disclosed that it is expecting over 300 million guests, hence it is upgrading and enhancing its services as it has introduced Airbnb rooms and an all-new take on the original Airbnb.
Following the request of guests to know more about who they are staying with, Airbnb disclosed that every room will feature a host passport, which will help guests to know their host before booking their stay. The company disclosed that it has also created a room category with over 1 million listings, redesigned filters, and added new privacy features.
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Speaking on the recent upgrades the CEO of Airbnb Brian Chesky said, “With Airbnb rooms, we are getting back to our founding ethos of sharing. Airbnb rooms are more often affordable than hotels, and they are the most authentic way to experience a city. This is the soul of Airbnb. Millions of people have given us feedback on how to improve Airbnb. We have listened.
“Today we are introducing the most extensive set of updates ever. Our design-driven approach means we are always making Airbnb better, and our over 50 new features and upgrades are just the beginning. We will never stop improving Airbnb”.
Brian Chesky via his Twitter handle revealed the full list of 53 features and upgrades. They include total price display, Improved maps, transparent checkout instructions, redesigned Wishlist, Pay overtime, and Instant rebooking credit amongst others.
In preparation for an anticipated record-stuff travel season, the company is improving nearly all aspects of its service and is doing so based on feedback. To improve some of its services, the company took a design-driven approach.
It started by storyboarding the guest and Host’s journey from the sign-up to checking out, and every step in between. It also created a blueprint of the experience, with every screen, every policy, and every interaction with customer support mapped out. Then it analyzed millions of customer service tickets and mapped them across the journey. The company disclosed that these features for guests and hosts will begin rolling out this week. Hosts can get to try out the new features by enrolling in Airbnb early access.
Founded in 2008 by Brian Chesky, Nathan Blecharczyk, and Joe Gebbia, the company has grown to over 4 million hosts who have welcomed 1.4 billion guest arrivals in almost every country across the globe. It has become one of the most successful and valuable start-ups in the world and has had a significant impact on the industry of renting homes and the hospitality industry more generally. It is also credited with revolutionizing the tourism industry.
