We’ve stopped talking about Ft McMurray…

We’ve stopped talking about the Fort McMurray fire and that’s a shame. Our short attention spans, us humans, is one of our most dangerous bugs (to borrow a software terminology). It’s worrisome because the bigger systems that govern our world…
Beyond Flint, Wicked Problems & System Failures

We’ve all heard the horrible news about Flint. Most of us probably haven’t heard of the same problem with water in St Joseph, La. I’m not here to heap blame or talk about the politics of these situations. I’m here…
How Do You Compete When GE/Tesla Have Set Their Sights On Your Business?

Considering that digitization is one of the main trends impacting the utility industry (along with distributed energy, aging workforce and infrastructure and more demanding consumers) yesterday’s news that Exelon metaphorically closed shop and handed over the keys to General Electric came as a shock…
The Future Utility

Meet Samantha Samantha lives in Chicago and owns an electric car. One of those fancy ones. We’ll say she owns a Tesla. Sam is considered as a ‘node‘ on the future electricity grid (with a card and a mobile app…
Mobile Engagement; Utility’s Achilles Heel

Why can’t I split utility bill payments with my roommate? asked a friend who runs a consumer web business about a month ago. I had excuses but not much in terms of an actual response. His question got me thinking…