As a result of the imposition of fines by the Nigerian Communications Commission (NCC) on all telecom firms operating in the country for ‘failing to meet the minimum quality of service for the period under review in the period March – April 2012, MTN says it is committed to ensuring the best quality of service for its customers.
In a reaction to the NCC directive, Akinwale Goodluck, MTN’s Corporate Services Executive said “MTN continues to employ the greatest effort to overcome the infrastructural and environmental challenges that impede the delivery of consistently good quality of service”.
He reiterated the challenges that exist in Nigeria including those related to unavailability of regular power supply, the insecurity of property, vandalisation, and the menace of multiple taxation and over-regulation. Speaking of power, he revealed that the company generates up to 80% of its power requirements, stating that MTN’s network is one of the largest in the world running almost entirely on self generated power. He further revealed that the company expends billions of naira annually on diesel alone.