NCC disclosed this in its Quality of Service (QoS) Key Performance Indicator (KPI) report for the month of April released in Lagos on Friday.
CSSR is the ease with which calls are established or set-up and the higher the value, the easier it is to set up a call.
A value of 98 per cent means that out of every 100 call attempts, 98 were successful.
The commission said that MTN, Airtel and Etisalat failed to meet the target percentage, while Glo’s data capture for the month of April lacked integrity because of the upgrade the company was undergoing.
It said that this was not acceptable.
The News Agency of Nigeria (NAN) reports that MTN scored 96.42 per cent, Airtel made 97.48 per cent, while Etisalat scored 96.88 per cent on CSSR in April.
The KPI showed that MTN’s performance dropped by 0.65 per cent from 97.07 per cent in March.
Etisalat’s performance improved by 2.5 per cent from 94.38 per cent, while Airtel added 0.09 per cent to its 97.39 per cent in March.
“Airtel recorded an impressive performance, when compared with the commission’s target of 98 per cent.
“Etisalat and MTN recorded poor performances when compared with the minimum threshold in the period under review,’’ the regulator said.
On the Call Completion Rate (CCR) target of 96 per cent, Airtel met and slightly superseded the telecommunications umpire’s target with a score of 96.59 per cent.
NCC said that MTN and Etisalat could not attain the target as the companies’ performance stood at 95.2 per cent and 95.81 per cent, respectively.
According to NCC, Airtel recorded impressive performance, while MTN and Etisalat recorded lower performances than the minimum target of 96 per cent.
Source: News Agency of Nigeria