Zantel, part of Etisalat Group and the most innovative mobile company in Tanzania in its endeavor to grow local talent has made 2 new appointments as it realigns its Commercial department. The new appointees are Ahmed Seif who is now the Commercial Director/Project Management Office and Sarah Mwigune who becomes the Customer Experience Director. The appointments were effective from January 15, 2012.
Ahmed Mokhles, Zantel Chief Commercial Officer commenting on the appointments said that they are in line with company strategy to realign the commercial department to be headed by qualified and experienced personnel who will be key in growing the business. “Their roles are quite crucial to the business and we are proud that local Tanzanians are taking up the lead in the company to ensure we keep growing not only in terms of business but in nurturing local talents as well.” said Mr. Mokhles.
Ahmed Seif holds a Bsc in Engineering from the University of Dar es Salaam. He will be dealing with Projects in line with Zantel Commercial strategy in Tanzania. Among the projects which Ahmed was involved in is the East African submarine cable system (EASSy), Epiq Nation, Consortium Fibre Project in Tanzania, Seychelles Submarine Cable system, Zantel Network Rollout and various Zantel commercial products in the market. With a background in technology Ahmed will add value to the commercial team by bring more technological innovation in the Tanzanian Market.
As the new Director of Customer Experience Sarah Mwigune is in responsible for ensuring Zantel customers are satisfied with our services as well as champion marketing initiatives. Prior to her appointment she was in charge of Zantel Retention team a section of customer experience department. She has over 11 years work experience on customer service.